Privacy Policy

How We Handle Your Information

We take your privacy seriously. This explains what data we collect, why we collect it, and what you can do about it.

Who we are

Gexo is operated by VOGSE LTD, Company Number 14441167. We're the ones responsible for your data.

If you've got a question about your data, email support@gexo.co.uk or write to 60 Cornwall Square, Kennings Way, London, SE11 4JP.

What information we collect

When you order, we collect your name, address, email, and phone number. We need these to process and deliver your order.

When you pay, we collect payment information, but we don't store your full card details. That goes straight to our secure payment provider.

When you visit our site, we collect some technical stuff automatically, your IP address, which pages you visit, how long you stay. This helps us understand how people use our site and spot problems.

We also use cookies (see our Cookie Policy for the full details).

Why we use your information

To fulfil your order, obviously, we need your address to deliver your bag.

To process refunds, we need your payment details to send money back.

To contact you about your order, shipping updates, delivery notifications, that kind of thing.

To improve our site and prevent fraud, we use analytics to see what's working and what's not.

To send you marketing emails, but only if you've said you want them. We'll always include an unsubscribe link.

Sharing your data

We only share your data with people who need it to help us run the business, like our payment processor, shipping carriers, and email service. We don't sell your data. Ever.

These companies are required to keep your data secure and only use it for what we've asked them to do.

How long we keep your information

We keep your order details for 6 years (that's a UK tax thing). Marketing data is kept until you unsubscribe. We don't hold onto anything longer than we need to.

Keeping your data safe

Our site uses SSL encryption, that padlock you see in your browser. We also have other security measures in place. Your data is protected.

Your rights

You can ask us for a copy of your data. You can ask us to delete it (though we might need to keep some for legal reasons). You can ask us to correct it if it's wrong. You can object to us using it for marketing.

To exercise any of these rights, just email support@gexo.co.uk

Marketing emails

We'll only send you marketing stuff if you've opted in. Every email has an unsubscribe link, click it and you're off the list. Opting out of marketing won't affect your order confirmations or account updates.